Code of Conduct and Ethics.
AA Aerial Services Pledge to their Customers: We agree to:
1To be honest in all dealings with customers.
2 Be realistic regarding work dates, length of time to carry out works.
3 Keep to all appointments booked and appointment times, if we are unable to make original time or date we will contact the customer to let them know and if possible re-schedule.
4Return all phone messages promptly.
5 Be courteous to all customers, their property and their belongings.
6Reply and deal with any customer complaints received promptly and without confrontation or abuse.
7 NEVER demand cash.
8 Inform customer of any call out charges before attending.
9 We will keep customer notified of all aspects of work being undertaken.
10 If any further costs arise due to variation in original works customer will be advised before commencing with these works.
11 NEVER be verbally or physically abusive, or threaten any customer.
Provision of Services Regulations Information.
Name: AA Aerial Services.
Legal form: Sole Trader company registered in Kettering.
Service: Aerial, Satellite and CCTV installation, servicing & repairs.
Office and postal address: 19 Berwick Way, Barton Seagrave,
Kettering, Northants NN155XF.
Telephone:0800 0199 589 / 07800 597060.
Regulating bodies: Northamptonshire Trading Standards Service, Registered Digital Installer I:D no:18267136, Checkatrade RVM member I:D no 113585.
General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any major contracts for works in commercial properties.
Applicable law: Unless otherwise agreed, English law, with the English courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Work Guarantees: All works are guaranteed for a minimum 3 months from date of completion, this also covers parts and labour.
Tv Aerials, set top boxes and satellite equipment are also subject to a specific manufacturer's warranty details of which will be provided on request. Your statutory rights are not affected by our guarantee.
Complaints: Complaints can be made by contacting Mr Crisyn Braines at the above address.
Trading Standards can be contacted on 01604 236236
..rdi-lb.. also operate a complaints procedure and you can access this by visiting www.rdi-lb.co.uk or by calling 01353 644040
AA Aerial Services are a Buy with Confidence, Trading Standards Approved Trader.
